Written by Ehsan Memari from BoostHQ
A corporate digital workplace is usually thought of as a cyberspace-themed workplace run by robots or by Jane/John Doe working like machines. But, let’s just say you don’t believe that because incorporating a social culture is mandatory for any organization to succeed.
When it comes to social interaction, there are no more Jane and John Doe; there are only employees and management – who are focused on creating and developing together a knowledge sharing culture. Why is knowledge sharing so necessary these days? Well, a knowledge sharing culture is the bread and butter of an organization, regardless of whether it’s a small business or a well-organized company.
The success of any company depends upon the most basic aspect – knowledge sharing among employees. However, the portmanteau of ‘knowledge is power’ and ‘sharing is caring’ says it all. Whether it’s verbal or digital, sharing leads to the creation of a stronger knowledge base and fosters an organized knowledge management system. In this sense, knowledge shared can be used and reused to create novel and valuable information and knowledge.
Ways to Create a Knowledge Sharing Culture
According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing.
Here are a few steps organizations might implement to create a knowledge sharing culture:
1. Keeping the Communication Transparent
The first and foremost responsibility of a corporation is the use of clear and transparent means of communication. In an open knowledge sharing environment, employees can freely express their individualistic ideas and might contribute to future success. Moreover, no one likes a workplace environment where only a few employees can access inside information about the company. So, knowledge sharing via open communication develops a sense of trust and awareness among employees.
2. Organizing Scheduled Meetings
The traditional office meetings never go out of style. These roundtable conferences are devoted to a company’s success by enabling employees to communicate their ideas to their superiors. When employees meet the upper management face-to-face, not only they can discuss their ideas freely, but also they can boost their confidence level.
3. Engaging People via Conversations
When like-minded people collide, something massive or even a new idea can occur. Of course, like-minded people don’t just run into each other randomly; they can meet up at a company’s event organized specifically for improving conversations among people. Apart from formal meetings, creating an opportunity where people can meet and communicate freely can lead to meaningful peer-peer conversations.
4. Telling Success Stories
Who doesn’t like a good story time? Great leaders become great storytellers and it’s their stories which become the cause of motivation for the juniors. In a corporate digital workplace, the management must be good at telling their success stories and also at encouraging the employees. It’s not only the training or the manuals that help employees gain new knowledge; it’s the personal success stories which are shared to make them smarter, encouraged, motivated, and more productive.
5. Creating a Knowledge Base
From formally scheduled meetings to an informal chat at the event, knowledge sharing can occur anywhere. However, to develop stronger foundations for a knowledge sharing and management system, creation of a knowledge base is mandatory. One of the reasons why information hoarding exists in the companies is the unavailability of proper tools and technologies that promote information sharing. Therefore, using dedicated knowledge sharing platforms might spark innovative ideas that may bring flexibility to a stratified workplace environment.
Majority of these corporate knowledge management software have streamlined the way information is shared in the workplace today. They assist in eradicating communal nervousness associated with sharing information, allow workers to easily identify experts so as to search for relevant knowledge, and encourage solidarity among employees. Moreover, knowledge sharing platforms also allow admins to reckon the frequency of knowledge being shared and by whom. Consequently, companies can reward employees who share the most content in order to encourage others as well.
6. Open Door Policy
In order to have an effective knowledge sharing culture, it is important to cultivate an environment of trust and mutual understanding in the office. One way to do so is to implement open door policy that helps in breaking barriers among employees and brings them closer intellectually as well as emotionally. When an employee feels that he can walk up to his colleagues and seek any information, no matter how minute, without being judged or mocked, he opens up, becomes willing to ask questions and share his knowledge in return.
In a nutshell, creating a knowledge sharing culture minimizes the internal failures in an organization; instead, it supports the communication and generation of ideas that contribute to an organization’s prospect in the long run.
About the Author:
Ehsan Memari is a blogger for BoostHQ, the knowledge sharing platform for organization to share, centralize and discuss internal knowledge. Ehsan is a regular contributor to blog posts related to knowledge sharing, L&D and eLearning.